If something isn't right, we want to hear about it and put it right. Here's how.
Last updated: July 2026
If you are unhappy with any part of our service, please tell us. Feedback and complaints help us improve, and most concerns are resolved quickly once we understand what has happened.
Contact us using any of the following, with your name, the service concerned, and a description of the issue:
We will acknowledge your concern, review what has happened, and explain the position clearly. Where we have made a genuine error on our part, we will correct it in line with our Accuracy & Correction Policy. Where the issue involves a government decision or timeline outside our control, we will explain that honestly and guide you on the appropriate next steps.
To resolve a complaint fairly, we may ask for details such as the stage your case had reached, the documents involved, and any communication about it. Providing these helps us understand and address the issue accurately.
Some outcomes — a government delay, a request for additional documents, or an authority declining an application under its own rules — are outside our control and are not a failure of our service. We will still guide you on what to do next, but a government decision is not something we can overturn.
We will always engage with a complaint respectfully and honestly, without becoming defensive. Protecting our long-term reputation matters more to us than winning any single argument, and we would rather fix a genuine problem than dismiss it.
We review recurring concerns to improve our process, our guidance and our communication over time. Your feedback directly shapes how we do better.
Changing your name? We publish it in the Gujarat Gazette, start to finish — ₹3,000 all-inclusive (Express ₹5,500), published within 60 working days or a 100% refund.
Normal plan: your published Gujarat Gazette within 60 working days. Express: within 30 working days — counted from the working day after full payment is received and your application number is generated, and we confirm your exact end date in writing. Working days are days the Gazette Department, Rajkot is open; Sundays, 2nd and 4th Saturdays and Government of Gujarat public holidays are not counted. If we miss your window you get a 100% refund of your invoice within 24 hours — no deduction for the Government fee, e-stamp, notary or drafting — and we still deliver your Gazette at no further service charge. In practice most of our filed gazettes publish within about 15 days of filing. The full terms are sent with your quote, before you pay.
