Refund & Cancellation Policy

Last updated: 7 October 2026

1. The On-Time Guarantee — 100% refund if we do not deliver

If your published Gujarat Gazette is not delivered within 60 working days (Normal) or 30 working days (Express), we refund 100% of the amount paid under your invoice to your original payment method within 24 hours of the window expiring — you do not need to claim — and we still deliver your Gazette when published, at no further service charge.

The window starts when both full payment is received and your application number is generated (Day 1 is the next working day), counts only days the Gazette Department, Rajkot is open, and is confirmed to you in writing as an exact end date. Days waiting on you are added and unscheduled closures pause it, each confirmed in writing. Full rules: clause 1 of our terms.

"100%" means the entire invoice. The Government fee, e-stamp, notary, drafting and filing charges spent on your case are borne by us and never deducted. Only an amount you paid directly to a newspaper cannot be refunded by us. The refund is issued with a GST credit note.

2. When the Guarantee Does Not Apply

Only where the application fails because of inaccurate, incomplete, false or undisclosed information supplied by you — such as an undisclosed spelling, name-sequence or date-of-birth variation, an earlier Gazette application, rejection or publication for the same change, a forged or altered document, a change prohibited by law or court order, or information changed after you approved the final draft (clause 2).

3. Cancelling Before Work Begins

If you withdraw before drafting of your affidavit has begun, the amount paid is refunded within 7 working days, less any payment-gateway charge deducted from us.

4. Once Drafting Has Begun — No Refund, With One Exception

You pay a ₹1,000 advance to start, and the balance before we pay the Government fee and file — your application is filed only after full payment. Once drafting of your affidavit has begun, the amount paid (the advance or the full fee) is not refunded in any scenario: if you decide not to continue, stop responding, or do not pay the balance.

The one exception: you have paid the full amount and we do not deliver your published Gazette within the guarantee window — then the 100% refund in section 1 is paid. A request to hold the case is not a cancellation; the window is extended by the working days of the hold (clause 6).

5. Objections and Government Decisions

If the Gazette Department raises an objection, sends a query or returns the application, we prepare the reply and re-file at our cost; your window continues and is not reset. If the Department writes to you directly, forward it to us within 2 working days — the days until you forward it, and until you give us what is needed to answer it, are added to your window.

6. Errors

Report any error in the published Gazette within 7 days. Errors caused by us are corrected and re-published at our cost. Errors that match the draft you approved are corrected at Government cost plus a reduced service charge, quoted in writing first (clause 9).

7. Refund and Cancellation Requests

Guarantee refunds are automatic — we track every window. To cancel, place a hold, or ask about a refund, contact us using the details below; complaints are answered within 5 working days.

8. Which Version Applies

The binding document is the Terms, Conditions & Written Gazette Guarantee sent with your quote and issued with your invoice. This page summarises it; where any wording differs, the terms you received apply.