Your trust — our responsibility, in writing

🛡️ The On-Time Guarantee (Normal 60 Working Days / Express 30 Working Days) — in Writing

The promise, in one line: Normal plan — your published Gujarat Gazette delivered within 60 working days; Express — within 30 working days. If we miss the window, we refund 100% of your invoice within 24 hours — no deduction of any kind — and we still deliver your Gazette when it is published, at no further service charge. You lose nothing; we carry the risk.

Why can we sign our name to this? Because in practice, most of our applied gazettes are published within about 15 days of filing. The 60- and 30-working-day windows aren't our target — they're your written safety net.

We can't control the Government Press's exact publication date — nobody can, and anyone who claims to is not being straight with you. What we can control is our preparation, filing and follow-up. After 1,250+ assisted applications since 2017, we know how long cases genuinely take — which is why we're willing to put a deadline and a refund in writing.

The exact terms — plain language

• Working days only. The window counts days the Gazette Department, Rajkot is open. Sundays, the 2nd and 4th Saturdays and Government of Gujarat public holidays (including ones declared at short notice) are not counted; the 1st, 3rd and 5th Saturdays and optional holidays are.
• The clock starts when both your full payment is received and your application number is generated; Day 1 is the next working day. We generate the number within 48 hours of payment and complete documents — if we take longer, Day 1 is the first working day after the 48th hour.
• Your end date, in writing. With your application number we confirm the exact date your window ends, using the Government of Gujarat holiday list. If an extra holiday is declared later, we tell you the new date in writing.
• Days waiting on you are added — your documents, draft approval, newspaper-ad approval or a clarification we asked for. If the Gazette Department sends a query directly to you, forward it to us within 2 working days; the days until you forward it, and until you give us what is needed to answer it, are added too. We confirm every added day in writing.
• The clock pauses only for unscheduled events outside everyone's control — strikes, bandhs, natural events, unscheduled closure of the Government Press / Gazette Department, or a portal outage of more than one working day — and we tell you in writing when a pause starts and ends.
• Objections are our cost. If the Department raises an objection or returns the application, we prepare the reply and re-file at our cost. Your window continues; it is not reset.
• If the window is missed: 100% of your invoice goes back to your original payment method within 24 hours — you don't have to claim, we track every window — and we send you the transaction reference. Your case still continues to publication with no further service fee.
• Newspaper charges: an amount you paid directly to a newspaper is the newspaper's and cannot be refunded by us; everything paid under our invoice is refunded.
• When it does not apply: only where the application fails because of inaccurate, incomplete, false or undisclosed information from you — for example an undisclosed spelling or date-of-birth variation, or an earlier Gazette for the same change. Full list: clause 2.
• It's in writing, every time: the full terms are sent with your quote, before you pay, and with your GST invoice. Read them in full: Terms, Conditions & Written Gazette Guarantee.

What we guarantee you in writing

Our principle is simple: we take full responsibility for everything that is in our hands, and we tell you honestly and clearly about everything that is in the Government’s hands. No inflated promises, nothing left unsaid until the invoice arrives.

Why we are able to put a Gazette guarantee in writing

To our knowledge, no other Gazette service in Gujarat gives its customers a written refund guarantee. We can, because for us the Gazette is not the end of the job — it is one step in getting your documents right, and we have taken that step 1,250+ times since 2017.

We start with your problem, not with a form

A published Gazette does not change a single document on its own. Your Aadhaar, PAN, passport, bank records and property papers each still have to be updated using it, and each department reads the Gazette by its own rules. So before anything is drafted, we sit with you, look at every document you hold and work out which correction those departments will actually accept. Only then do we start.

The small details that decide whether a Gazette works

One example we see often: a Gazette that prints the old name in a different sequence from the name on the Aadhaar card. At the Aadhaar update the two are compared word for word, and if they do not match the Gazette is refused — the applicant has paid, waited, and is back where they started. Agents who only fill in forms do not know this, because they never deal with the update that comes afterwards. We do: we also run an Aadhaar enrolment and update centre, and we have handled the after-Gazette updates at UIDAI, the Income Tax Department and other departments for years. That is why we draft your notice to pass the check that comes next, not just the one at the Government Press.

With you before the Gazette — and after it

• Before: we check every document you hold, find the spelling and sequence differences between them, and tell you plainly which correction is sufficient — and whether a Gazette is needed at all.
• After: we guide you through updating each document with the Gazette, in the right order — see Aadhaar after the Gazette and the document-by-document update reference.
• Aadhaar name-update limit already used up? We stay with you through UIDAI's exception process until your Aadhaar in the new name is issued — the Gazette is the proof that route requires. Read what to do when the Aadhaar update limit is exhausted.

ગુજરાતીમાં વાંચો — read this guarantee in Gujarati.